NOTICE: DELAYS WILL OCCUR IF PRODUCTS ARE RETURNED WITHOUT SUBMITTING THE RETURNS FORM & RECEIVING CONFIRMATION OF YOUR RETURNS NUMBER BY EMAIL.
In addition to statutory consumer rights, any item purchased on this website that does not operate as detailed can be returned for a full refund less within 30 days of purchase.
If any item is returned in used condition, it may be sent back to the customer without credit. Should packing material be damaged or internal accessories be missing, a restocking fee of up to 30% will be applied depending on the time period since purchase. More details here
Goods returned and found to have no fault after testing will be returned to the Customer and a testing fee of £35+VAT . A £10+VAT handling charge will also be payable. Full terms of sale here
How to Return Goods...
If you wish to return a product purchased from Control Freq Ltd, please follow these steps carefully:
1. Firstly call Technical Support on 020 3478 0786 to first discuss the issue & eliminate some variables that may possibly be causing the fault, such as SIM card, cabling or power supply.
2. If it is agreed that a product needs to be returned for further investigation, the Support Engineer will tell you and, you MUST fill in this Returns Form & wait for an RMA reference number by email to include in the package with the returned goods.
NOTE: Goods returned without an authorised RMA will not be processed promptly and delays will occur.
* Please ensure you include a copy of your original receipt as proof of purchase
Address to return goods:
Control Freq Ltd
4 Longley Industrial Estate
New England St
Control FreQ Limited is registered in England & Wales No. 6177838. VAT Registration No. 924 4400 48